Privacy policy
The JODH company is concerned about preserving the confidentiality of personal information provided online by Internet users and customers. As such, the company JODH implements the means necessary to comply with the provisions of the General Data Protection Regulation (EU) 2016/679 of April 27, 2016 (RGPD) and the Data Protection Act 17/78 of January 6, 1978 in its new version. Here we would like to inform you about the processing and use of your data, with the aim of improving our offers and services on a daily basis, while respecting your rights.
1/ The data controller
The company JODH, SAS with a capital of 5000€, whose registered office is located at 115 rue Barthélémy Thimonnier,69530 - Brignais, France, registered in the Lyon Trade and Companies Register under number 853 640 597, is responsible for the processing of personal data collected during navigation on our site by Internet users (cookies), during the creation of an account and the purchase of products by our customers, under the conditions described in this data protection policy.
2/ What data does Maison JODH collect?
As a customer or when you create an account on our site maison-jodh.fr without having purchased our products, or when a customer or future customer contacts us (via email, by messaging or via instant discussion from the personal area), we collect personal data for the purposes set out below. Data may also be automatically collected when you browse the site via technical cookies.
In accordance with applicable regulations, we collect the data strictly necessary for the purposes mentioned below. The personal data we may collect includes your name, e-mail address, telephone number, order reference number, delivery address and billing address. We also receive customer data from third parties, such as our payment service providers.
You may refuse to provide the information we request, or withdraw your consent at any time. However, if you refuse to provide us with this information, you will not be able to access all the services we offer on our website www.maison-jodh.fr. For example, we will not be able to ship your order without knowing your delivery address.
Personal data concerning your customer account (or personal space):
The mandatory personal data we ask you to provide are :
- Your first and last name ;
- Your delivery address and billing address;
- Your cell phone number ;
- Your e-mail address ;
- Your customer account password.
You can modify this information at any time by logging on to your personal space at www.maison-jodh.fr.
Your contact details :
When you contact us by e-mail or chat, we may also collect personal data. This personal data may include your first and last name, your e-mail address, your order number if applicable, your telephone number and your Facebook login if you contact us via Facebook messaging.
Your personal data relating to the purchase :
When you place an order on our website www.maison-johd.fr, we collect data relating to your purchase. These data are :
- Your order reference ;
- Details of your ordered items and their personalization(s);
- Your method of payment ;
- Your first and last name ;
- Your delivery and billing address ;
- The carrier you have selected and the tracking number of your order.
Your payment details :
On our website www.maison-jodh.fr we offer two methods of payment: credit card or cheque. The validation of your payment method is communicated to us by payment service providers with whom we have a partnership.
The data we receive from these third parties is your chosen method of payment as well as the status "payment accepted", "payment error" and "reimbursed". Under no circumstances are your payment details (such as your credit card number) communicated to us.
3/ Why does the Maison-JODH site collect data?
The JODH company only collects information concerning its customers and Internet users within the framework authorized by the applicable regulations concerning the protection of personal data mentioned above. We therefore only process customer data in the situations described in this privacy policy. The data collected and processed is used primarily to process customer orders.
Order processing and related services :
Your data is processed for the purpose of fulfilling orders taken from our maison-jodh.fr website. This data may also be used when you make a service request to our customer service department.
The data collected for the purposes of order settlement is processed directly by our partners providing the means for online payment processing. JODH never has access to your banking information (card number, bank account number).
Information and commercial prospecting
We also use your data to keep you informed, for example via automatic e-mails sent to inform you of the progress of your order, confirmation of its registration and shipment.
We may also send regular newsletters to our customers, but only to customers who have agreed to receive them.
Other commercial e-mails may be sent to customers who have indicated their agreement by ticking the box authorizing our company to do so. These e-mails may inform you, for example, of the restocking of certain products that are out of stock or the release of new collections.
If you no longer wish to receive commercial prospecting or information by e-mail, you can let us know at any time by one of the following means:
- By clicking on the unsubscribe link in each of our e-mails
- On our website in "My account", by clicking on "My personal information" and unchecking the corresponding box.
A smooth connection
We use "cookies" to enable our systems to recognize your browser or device and to make it easier for you to log in to your customer account. More information about cookies and how we use them is provided in the "cookies" section.
4/ To whom is the personal data collected transmitted?
JODH transmits your data only within the limits set by the regulations applicable to it. This data is only transmitted to our service providers for the sole purpose of processing and tracking orders and preparing and dispatching orders in the best possible conditions. These service providers include secure payment organizations and our logistics partner Colissimo. Under no circumstances will your data be transmitted to a country outside the European Union, unless a delivery is made to one of these third-party countries and our logistics partner transmits the delivery data to its subsidiary or local partner for the proper completion of the delivery.
5/ What rights do customers have to protect their data?
In accordance with the law and under the conditions defined therein, you have the following data protection rights:
- A right of access to the personal data we process;
- A right to rectification and deletion of this data;
- A right to limit the processing of your data;
- A right to data portability;
- A right to withdraw consent ;
- A right to object;
- The right to delete data
In this respect, the customer may at any time exercise his rights by sending a letter to the following address:
Société JODH
115 rue Barthélémy Thimonnier
ZAC de Sacuny
69530 Brignais
Safety measures
We take measures to ensure the security of our site and to protect your data from access by unauthorized third parties.
Your data is protected by technical and organizational measures that comply with French and European legal and regulatory requirements, to ensure its security, integrity and confidentiality.
We make sure, under the terms of written commitments, that our partners offer sufficient guarantees to ensure the protection of your data whose processing is entrusted to them.
6/ How long are customer data stored?
Your personal data will be stored for as long as is necessary for the purposes set out in this privacy policy, and in particular for the fulfilment of our contractual and legal obligations.
For example, the company JODH keeps the history of your transactions in order to allow them to consult your previous orders. In the same way, JODH also keeps your delivery and billing address for said orders in order to improve and streamline your customer experience.
In any case, and in the absence of new orders for a period of two years after the last order, all your navigation and account data will be deleted from the site and archived. You will then have to create a new account in the space provided for this purpose.
However, JODH keeps track of all customer orders for the length of time required by French accounting and tax law.
Information collected through cookies installed when browsing our site is kept for a maximum of 13 months.
7/ Cookie management
When browsing our site Maison-Jodh.fr, information relating to the browsing of our visitors and customers may be recorded via files called "Cookies", installed on their terminal (computer, smartphone, tablet, etc.).
Please note that these cookies are not malicious files. They enable us to record certain information that may be used by our customers on future visits to our www.maison-jodh.fr website.
We use cookies to provide our customers with an optimal experience, tailored to their personal preferences. In this way, by using cookies, we ensure that our customers no longer have to enter the same information each time they log on. These cookies also enable our customers to securely save their login and password information. Similarly, cookies on Maison-Johd.fr enable us to streamline and optimize our ordering process, so that our customers receive their orders as quickly as possible. These cookies also make it easier for our customers to navigate our site, particularly when they are looking for a particular item.
In addition, most of the cookies we use are intended to enable or facilitate customer browsing, and are therefore necessary for the operation of our Maison-Jodh.fr online store.
Please note that when visiting our website www.maison-jodh.fr for the first time, we ask customers for their consent to the installation of cookies. Customers may give their consent or object to the use of cookies by configuring their connection device appropriately. To do this, customers can refer to the user guide for their Internet browser:
- For Internet Explorer
- For Safari
- For Google Chrome
- For Firefox Firefox
However, maison-jodh.fr wishes to draw the customer's attention to the fact that blocking or deleting certain cookies may have negative effects on the quality of browsing on our website. Indeed, these actions may alter access to and use of our services, since these cookies are necessary for the proper functioning of our online store.
8/ Changes to this privacy policy
In order to provide our customers with the best possible service, it may be necessary to amend this privacy policy from time to time. We therefore recommend that you reread this policy from time to time.
If you have any requests or queries relating to this data protection policy, please contact our customer service department at the following address: contact@maison-jodh.fr or by post at the following address:
SAS JODH
115 rue Barthélémy Thimonnier
ZAC de Sacuny
69530 Brignais
