FAQ
Welcome to the Maison JODH FAQ page!
At JODH, every piece of jewelry tells a unique story - yours! We put our hearts into traditional craftsmanship and contemporary innovation in jewelry techniques, and we train the jewelers of tomorrow. We know that choosing a piece of jewelry is a personal and important process, and we're here to support you every step of the way. Whether you want to know more about our manufacturing processes, our precious materials or our warranty and return policies, our FAQ has been designed to answer all your questions with clarity and precision.
Explore our detailed answers and discover the fascinating world of Maison JODH, where every detail is perfection, and we shape it!
Maison Jodh
Who is Maison Jodh?
Maison Jodh is an ethical jewelry brand based in the Lyon region. We offer high-end jewelry, made from noble materials such as 18-carat gold and 925 silver, guaranteeing exceptional quality and authenticity.
Where are your jewels made?
All our jewelry is made in our workshop in the Lyon region of France, using artisanal methods to guarantee quality and authenticity.
Our services
Do you offer custom jewelry creations?
Yes, we offer custom design services to create the jewelry of your dreams. Whether it's an engagement ring, signet ring, pendant, bracelet or earrings, our 3D designer can bring your ideas to life.
Can you appraise my jewelry?
Yes, we offer jewelry appraisal services. We can provide a certificate of authenticity, guaranteeing the safety and quality of your goods, useful for insurance purposes or resale.
Do you offer jewelry cleaning services?
Yes, we offer cleaning services to restore the shine and brilliance of your jewelry. Regular cleaning can prevent deterioration due to wear and tear and dirt.
Do you offer a jewelry repair service?
Yes, we offer repair services for various types of jewelry. You can make an appointment by e-mail at contact@maison-jodh.fr. Together, we will examine your jewelry directly in our workshop. We'll assess the repairs required and provide you with an estimate before starting the work.
Controls
How do I place an order with Maison Jodh?
You can order directly from our website. Add the desired items to your basket, then follow the order process through to checkout.
Can I change or cancel my order?
Yes, you can modify or cancel your order until it has been shipped or engraved. Please contact us as soon as possible our contact form or by email at contact@maison-jodh.fr.
Do you offer gift wrapping?
Yes, we offer a gift-wrapping service that is automatically included in the purchase price.
Delivery
What are the delivery times?
Delivery times vary according to your location. In general, orders are delivered within 3 to 5 working days in France. For international deliveries, delivery times may vary. Please consult our delivery page for more details.
What are the delivery charges?
Delivery costs are calculated according to the weight of your order and your delivery address. You can check the exact charges during the ordering process. See our delivery page for more details.
Do you deliver internationally?
Yes, we ship internationally. Delivery costs and times vary according to destination. For more information, visit our delivery page.
Feedback & Discussion
What is your returns policy?
You may return unused and unengraved items in their original condition within 14 days of receipt. You are responsible for return shipping costs, except in the case of a defective product or an error on our part. Consult our General Terms and Conditions for more details.
How do I make a return?
Contact our customer service department at contact@maison-jodh.fr for return instructions. Consult our Terms and Conditions for further details.
Products
How do I choose my ring size at Maison Jodh?
Use our size guide to measure your finger correctly. You can also measure the inside diameter of a ring you already own and compare it with our size chart.
Are your jewels guaranteed?
Yes, all our jewelry is guaranteed for six months against manufacturing defects. The warranty does not cover normal wear and tear, accidental damage or modifications made by third parties. For more information, please consult our General Sales Conditions.
How do I care for my jewelry?
To preserve the beauty of your jewelry, avoid contact with chemicals and remove it before swimming or playing sports. Clean with a soft, dry cloth. For more tips, visit our blog or contact us by e-mail at maison-jodh@gmail.com
Payments
What payment methods do you accept?
We accept payment by credit card (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Can I pay in instalments?
Yes, we offer payment in instalments via our financial partners. You do not need to create an account to use this service.
Contact
How can I get in touch with you?
You can contact us by email at contact@maison-jodh.fr or via our contact form available on the website.
Do you have a customer service department?
Yes, our customer service is available Monday to Friday, 9am to 6pm. For more details, visit our contact page.
