Terms and conditions of sale
Preamble
This site is published by JODH, SAS with a capital of 5000with registered office at 40 bis, rue de la Giraudière, 69530, Brignais (France), registered with the Registre du Commerce et des Sociétés de Lyon under SIR numberET 853640597.
The provisions set out below define the rights and obligations of thes parties, namely JODH and the purchaser of any product from the JODH online storeonline shop, hereinafter referred to as the "Customer".
About us company JODH and its online store are intended only for buyers non-trading individuals. Commercial or professional buyers must contact directly à the company whose address appears above.
The customer declares that he/she has the legal capacity to enter into the present contract, i.e. that he/she is of legal age and has not been placed under a legal or conventional protection regime, in accordance with article 1146 of the French Civil Code.
The www.maison-jodh.en reserves the right to change les present conditions conditions of sale at any time, without prior notice. However, any changes will be mentioned in these terms and conditions.
1/ Contract formation
The formation of the contract between the company company JODH and the Customer occurs at the moment of the order confirmation by the company JODH. This order confirmation summarizes the details of the order and serves as a contract between the Customer, the company JODHand incorporates the present General Sales Conditions by reference.
All products listed on the website maison-jodh.fr website can be delivered all countries served by Colissimo.
2/ How to order
2-1 ) Online sales
The website www.maison-jodh.fr you can order from JODH a selection of JODH products immediately online via the Internet for delivery to all countries served by Colissimo. The ordering process is as follows: the customer can add a product to the Cart at any time by clicking on "add to Cart" on the product page. The product is then added to the Cart, and the customer can continue visiting the site to add other products. The customer can view the contents of the Cart with prices and product characteristics by clicking on "view my Cart". They can then finalize their order by clicking on "Checkout".
For an order to be fully validated, the Customer must clearly identify him/herself by creating a customer account in which he/she must enter his/her surname, first name and e-mail address, which are exclusively personal to him/her.
To finalize the order, the Customer must have validated the Conditions General Vas well as the Politics Confidentiality Policy by ticking thees boxs provideds for this purpose; they must give their billing and delivery details; they must choose the delivery method for their order; they must select their means of payment; they must then validate the order. The order is validated once all fields have been completed by the customer.
To avoid any errors, the company JODH recommends that its customers carefully check the contents of their order (product, price, option) before confirming it. The customer will be able to repeat this check in the e-mail confirming receipt of the order. The customer will have access to his order via his personal space on the site in the tab "history and details of my orders".
La company JODH reserves the right to refuse or cancel orders at any time for legitimate reasons. For example, in the event of an ongoing dispute concerning the payment of a previous order, or if the company JODH suspects a violation of the Conditions General Vor any attempt at fraud.
JODH does not guarantee the availability of all products presented on the maison-jodh.fr website.
2-2) Distance selling by telephone
Customers can also order by telephone on +33 (0)4 81 13 33 61Monday to Friday (excluding public holidays), from 10 a.m. to 6.30 p.m. The list of products products company company JODH products offered for distance selling are visible to the customer via the website www.maison-jodh.en
For all exceptional orders, please contact Lhe JODH company, whose contact details are given in the site's legal notice.
3/ Products
All orders placed via the website or by telephone are dispatched subject to availability. of productavailability. The company JODHmakes every effort to ensure that the products offered on the website are available at the time the order is placed. For technical reasons, the products chosen by the Customer may no longer be available when the order is confirmed. In this case, a a manufacturing request will bese within a maximum maximum of 4weeks including receipt of your product depending on current orders.
Technical technical are presented on our website under ateach product products. The images used are not contractual, and there may be some differences between the photographs and the real object. Indeed, a photograph is an optical and technical process which can present variations and defects of aspect between reality and the rendering of the photograph.
For size information, we advise customers to refer to the size guide on each product page, or to click on "Size Guide".
4/ Prices
The prices indicated on the site are expressed by default in euros including all French taxes (TTC), on the basis of the French value-added tax (VAT) at 20%, excluding shipping costs and customs duties.
The company JODH reserves the right to change prices without notice. The price of an accepted order is guaranteed.
Products remain the property of the company JODH until full payment has been received.
The total amount due by the Customer is the amount indicated on the order confirmation.
The total amount of the Cart at step 1 is given as an indication, with a delivery method of à predefinedr.
The total price will be notified on the order when the delivery method is chosen at step 4 "Delivery".
Step 5 "Payment" allows you to choose the payment method you wish to use. The amount indicated at this step is the total amount of the order including the shipping costs.
On receipt of an order confirmation, an order invoice will be available in the "my account" area as soon as the order is sent for delivery. the order is dispatched for delivery.
This will include a summary of the products as well as the total price paid and debited.
5/ Payment
All items purchased from www.maison-jodh.en can be paid for by credit card or cheque. In the case of payment by cheque, the order will not be dispatched until the cheque has been received and cleared.
In the case of payment by credit card, the debit is made at the time of order validation, after confirmation from the card-issuing bank. In accordance with the recommendation of the CNILpayments are secured by highly secure pages for entering payment data: card number, expiry date and visual cryptogram (PCI DSS standard). This platform encrypts and transmits payment data to the bank in complete confidentiality, making it inaccessible to third parties.
In the event of refusal by the bank, the order will be automatically cancelled. At no time do the customer's bank details pass through the La company JODH.
For distance selling by telephone, The company
JODH undertakes not to store any credit card data transmitted by the Customer to make a purchase.
6/ Delivery and shipping
La company JODH delivers the product(s) ordered to the delivery address indicated by the Customer in step 3 "Address" of his/her order. It is imperative for the Customer to verify the accuracy of this information. Any reshipment due to an incorrect address will be charged to the Customer.
Delivery costs are calculated according to the delivery method chosen by the Customer when placing the order at step 4 "Delivery".
All orders are processed by La company JODH within 1 to 2 working days, the customer receives an email when the order is dispatched containing the order tracking number, enabling the customer to locate the parcel and follow its progress via the carrier's website.
Delivery times are quoted for information only.
In metropolitan France, delivery may not exceed 30 days from receipt of the order confirmation e-mail. subject to availability of products. The normal normal delivery time is approximately 3 to 5 working days. However, La company JODH cannot be held responsible for delays due to the carrier.
The Customer may chooserelay point or home delivery with signature.
7/ Right of withdrawal
In accordance with the provisions of articles L.121-21, L.121-21-1, L.121-21-2 of the French Consumer Code, customers who are not satisfied with their order have a cooling-off period of 14 days after receipt of the goods to request a refund, and 30 days to request an exchange.
The Customer has not to provide to to exercise his right of withdrawal.
To return the products, the Customer must complete the return form, which will have been sent to him after having contacted customer service by email contact@maison-jodh.fr or by telephone on +33 (0)4 81 13 33 61 . The form must be completed with the name, address and order number, as well as the exact list of products to be returned and a complete and detailed explanation of the return.
This form must be enclosed with the package that the Customer returns with the products.
If the Customer decides to return several items from the same order, it is imperative that all products are returned together.
The customer is responsible for return shipping costs.
All returned products must be undamaged and unworn in their original packaging. If the returned product is damaged, it will be returned to the Customer at his expense.
The company Jodh, will not refund nor exchange jewelry that has been engraved or personalized (According to article L121-20-2 of the French Consumer Code, which allows e-merchants to exclude from the scope of the right of withdrawal contracts for the "supply of goods (...) clearly personalized".
Customers can choose between a refund or a credit note. In the case of distance selling, the refund will be made by check only.
The Customer will be reimbursed forpart of the order for the returned product, no later than 14 days after exercising the right of retraction.
8/ Returned products
To return a product, following à a retraction or a return for any other reason, you must first contact the company JODH in order to indicate the reason for the return. After agreement between the two parties, the customer must return the product at his own expense.
If the return is due to an error on the part of La company JODH (reference, size, hidden defect...), The company JODH will reimburse the cost of return and to reship a new product at its expense. The customer may also request a full refund of the product..
Subject to the agreement of The company Jodhthe Customer may choose between an exchange or a refund; the exchange may be on the same product or on a different product. different product. If there is a price difference between the two products, either the Customer must pay the difference, or La company JODH will issue a credit note for the difference.
All returned products must be undamaged, unworn and in their original packaging. If the product does not comply with these conditions, it will be returned to the customer at their expense.
La company JODH will not refund or exchange jewelry that has been engraved or personalized, in accordance with article L121-20-2 of the French Consumer Code.
You can send your return request by e-mail to contact@maison-jodh.fr or by telephone on +33 (0)4 81 13 33 61
We will then tell you how to return your products.
9/ Warranty
Lhe Jodh company offers a 6-month commercial warranty on all jewelry. The jewelry is guaranteed against all manufacturing defects for a period of 6 months from the date of purchase. This guarantee is valid for normal use of the product.
The following are excluded from the warranty: defects resulting from accidents, improper handling or use improper or abusive use (such as shocks, marks from blows, crushing, exposure to corrosive agents), as well as the consequences of skin acidity, wear and normal aging of the jewel.
On the other hand, any parts found to be defective due to a manufacturing defect duly noted by our Customer Service Department will be repaired or replaced.
In order to benefit from the warranty, the customer must have the purchase invoice for the jewelry.
If the Customer encounters a problem during this warranty period, the Customer must contact Customer Service at the following address: contact@maison-jodh.fr or by telephone on +33 (0)4 81 13 33 61 to find out how to return a product and find a suitable solution.
When returning the product by the Customer, it is necessary to protect and carefully place the product(s) in their original packaging, which should be sent to 40 bis, rue de la Giraudière, 69530, Brignais., at the Customer's expense accompanied by the invoice.
Beyond the warranty period, it is possible to have your jewel repaired. If the customer accepts, we will repair the jewel and send it back to the customer as soon as possible. The repair will be carried out once the customer's payment has been validated.
10/ Liability
The company JODH cannot be held responsible for events that prevent the proper execution of the contract and that are attributable to the Client, a third party to the contract or force majeure.
Furthermore, the information contained in the site may contain technical inaccuracies or errors in translation or typography and www.maison-jodh.fr cannot be held responsible. The company JODH is not responsible for the use and content ofwhich customers may access via links on www.maison-jodh.com.
If any provision of the General Terms and Conditions be found to be illegal or invalid, this shall not invalidate the other provisions. invalid.
11/ Applicable law
Sales concluded by virtue of the present Terms and Conditions are subject to French law. In the event of a dispute, an amicable solution will be sought before any legal action is taken. Failing this, all disputes arising from the present contract, concerning its validity, interpretation, performance, termination, consequences and aftermath, will be submitted to the competent court in accordance with the rules of jurisdiction of common law.
12/ Intellectual property
The company JODH is the owner of the www.maison-jodh.en.
In addition, the graphics, texts and, more generally, everything that makes up the site www.maison-jodh.en are the property of JODH or its suppliers. All other graphics appearing on the jewelry and the www.maison-jodh.enbelong to the company JODH and may not be reproduced. Photos and diagrams of products may not be reproduced.
All names, logos, trademarks and model used on this site are trademarks or registered trademarks of their owners.
It should also be noted that all drawings, models and plans are the property of the company JODH which enjoys artistic property rights over all its products.
The Customer acknowledges that any infringement of the trademark, designs or other graphics may be punished by criminal and/or civil penalties at the discretion of the company JODH.
13/ Personal data
All the information requested on www.maison-jodh.fr when placing an order or subscribing to the newsletter is as follows: name, address, email address, telephone number and customer number.
In addition, certain information will be collected when browsing the www.maison-jodh.en via cookies.
This personal information is only used in the context of the www.maison-jodh.frin order to guarantee a better follow-up of the orders and an improvement of the services. The company JODH undertakes not to provide this personal information to any third party without the customer's prior consent.
For further information, the customer must consult and accept the Privacy Policy and the Personal Data Processing Policy.s.
14/ Customs
Any order placed on the site and delivered outside mainland France may be subject to taxes and customs duties, which are imposed when the parcel reaches its destination. These customs duties and taxes are the responsibility of the customer. La company JODH is not obliged to check and inform its clients of applicable customs duties and taxes. It is the member's responsibility to check with the relevant authorities in his or her own country.
The language of these terms and conditions of sale is French.
15/ Legal warranty provisions
Article L211-4 of the French Consumer Code
The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from packaging, assembly instructions or installation or the installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility.
Article L211-5 of the French Consumer Code
To conform to the contract, the good must :
- Be fit for the use normally expected of similar goods and, where applicable :
- correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model
- have the qualities that a purchaser may legitimately expect, having regard to public statements made by the seller, the producer or his representative, particularly in advertising or labelling
- Or present the characteristics defined by mutual agreement between the parties, or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L211-12 of the French Consumer Code
Any action arising from a lack of conformity must be brought within two years of delivery of the goods.
Article L211-16 of the French Consumer Code
When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the date of the buyer's request for service, or from the date the item in question is made available for repair, if the item is made available after the request for service.
Article 1641 of the French Civil Code
The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.
Article 1648 paragraph 1 of the French Civil Code
The action resulting from redhibitory defects must be brought by the purchaser within two years of discovery of the defect.
